13 ITIL Mind Maps: ▫ Service Management as a Practice. ▫ ITIL Service Strategy. ▫ ITIL Service Strategy Processes. ▫ ITIL Service Design. ▫ ITIL Service Design. 17 Aug Surprisingly lot of you people asked for my refreshed ITIL edition mind map. Since you have seen pictures of it in my previous posts, you. 7 Oct I have created a simple mind map for the purpose of my own data organization. I thought that sharing it with a community would be a good idea.

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It adds structured data to a basically hectic unstructured Thanks 4 the comment! Thanx for reminding me. Memorizing and putting things in a perspective can be difficult when grasping such a broad scope. Posted by doctor at 2: So here are the five new core books. mzps

ITIL V3 core

One just has to read carefully. Can u please send a simple format of itil V3 mindmap at aswin at thhe ratte gm ai l.

Can you provide a new working one? How about exporting a more universal format like PDF?

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ITIL Service Management: ITIL V3 Mind Map Download

There is a lot of stuff in the minf V3 core books. Danny, teribly sorry itil mind maps v3 the download site was not operative. After the second reading, you start noticing that there even exists a connection between the graphics and the text in these books.

This mindmap is a killer!!! Your link is not working anymore. What are the roles and responsibilities? I’m using freemind but it seems it does not know how to open mmap files.

Torbjorn, I am not sure what you mean, the map is in mmap format Hi, Any closer on that PDF version of the mindmap? So I have put it for download on this temporary space. Linking stuff Lijit Search.

I thought that sharing it with a community would be a good idea. Newer Post Older Post Home.

ITIL Mind Maps – PDF Drive

Anyway, if mapd really want it, send me an email to ITSMdoc monkeyhere gmail. Incident classification is among the main tasks of Service Desk 1st tier people.

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ITIL 2011 Mind Maps

Alternatively, I have put these docs here: I have minf a simple mind map for the itil mind maps v3 of my own data organization. I took the measure of deleting the content that could be problematic as copyright goes.

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Still, a lot of public info and my own graphics are left inside. There are also additional elements, like s Especially if it is fully expanded then you mnd those tiny letters and it is simply not pretty.

Any chance of downloading the mindmaps in mmap format? This is a working copy, and will be upgraded regularly. All About Incident Classification.

Mind mapping can help to some extent. What to do After the Resolution? For now it is in Mindjet Mind Manager itil mind maps v3, if you have trouble viewing it, let me know, I can maybe export it to xml. I have read most of itll, and I was overwhelmed with new slang, archetypes, processes, acronyms.